Questions-Insights-Outcomes

[Transportation & Mobility] Improving Singapore SmartCity


  • How to improve Transportation and Mobility in Singapore?


  • Infrastructure Planning
    As-is sentiments around location/size of stations. Real time incident notifications. Train vs. Bus timeliness perception
  • Analysis of data
    indicated higher satisfaction with bus vs. train transportation
  • Real time tracking
    of citizen sentiments showed changes as infrastructure improvements were planned and implemented


  • Notifications and increased communication around plans were introduced
  • Improvements incorporated direct feedback from users
  • Automated responses around real-time incidents were leveraged
  • Smart City Dashboard has been programmed to act automatically in response to data triggers

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